help center
If talking to a live chat is more your thing, you can reach our 24/7 chat bot over the button in the right corner below. You can also contact us by filling out the form on our Contact Us page.
FAQ
digital downloads
Can I have a different file size?
Yes! Before purchasing, please contact us with your size requirement. Once we have reviewed and confirmed your request, you can proceed with your purchase and we will send you a download link with your customized file within 24 hours.
Where can I download my files after purchase?
Your files will be available for download from your Order Status page at all times. You should receive a confirmation email with a link to this page shortly after purchase. If you don’t receive an email, be sure to check your junk folder.
What kind of paper is recommend for printing?
Heavyweight, matte photo paper, card stock, or glossy photo paper are great options for your prints. We prefer matte paper over glossy for art prints to reduce glare, however it is a personal preference!
Is commercial use of the artworks allowed?
No, we don't allow for any commercial use at this time. Purchased files are for personal use only. Commercial use of any kind is strictly prohibited — purchase of files does NOT transfer copyright or grant a license to re-sell the artwork in physical or digital format. Please refrain from sharing, re-selling, or uploading files and product photos to publicly available websites.
Ordering
Charged for a canceled order
When you place an order, an authorization hold is put on your card for the order amount. The amount is not charged to your account until your order ships.
If your order fails or is cancelled, we will send a request to your bank to release the authorized amount. How long it takes until the hold is removed from your account is determined by your bank. It usually takes about 1-5 business days.
Why is my payment being declined?
Due to GDPR, we cannot access your payment details or see the reason for your payment being declined.
Here are the most common reasons why your payment is not successful.
Wrong address. The billing address is validated against the address on file with your bank. Check that the street number, postal code, etc. are correct.
The card is blocked for internet purchases. With many banks, you must activate your card to allow internet purchases. Log in to your internet bank and check that your payment card allows internet purchases.
The transaction is temporarily blocked. If you have made several attempts, your bank may temporarily block the transaction. Wait a while and try again later, or try another payment method.
My order is a gift
We do not include your invoice or receipt in the package. If you have not received a shipping confirmation at least five days before the occasion, reach out to us so that we time to arrange for your order to be delivered in time.
Can I cancel my order?
As soon as we receive an order it is sent immediately to our warehouse and printing partners and typically cannot be canceled. If you require cancellation, contact us and we'll see if it's possible.
Can I change my order?
Unfortunately, it is not possible to make changes in an order. However, if we have not yet shipped your order, we may be able to cancel it so that you can make a new order.
Delivery
How can I track my order?
Orders are dispatched within 24 business day Once your order ships, you will receive an email with tracking details and the estimated delivery date. You can also visit our Track Order page to track the status of your order.
Where can I collect my order?
As soon as your package is in transit, the carrier will email you a link. This link offers you various delivery options available in your area, such as selecting a pickup point of your choosing or rescheduling the delivery date. This way, you can choose the most convenient option for collecting your order.
Where do you deliver?
We deliver worldwide o more than 200+ countries all over the world, including Europe, America, Asia and Australia.
We do not deliver to Åland, the Canary Islands, or the British Channel Islands.
Ship to a different address than billing?
Yes, at checkout enter your billing address in the first step. Then click "Edit" under the shipping options to enter a separate shipping address.
My package could not be delivered
If you're experiencing issues with your delivery, we recommend contacting the carrier directly as they have real-time access to your package's status and can swiftly address concerns such as rescheduling or redirecting your order. You can find your tracking number in the shipping confirmation email and reach the carrier through their customer service phone line, online chat, or email, all listed on their official website.
What happens if I do not collect my package?
Uncollected parcels are held by the carrier for an amount of time, before being either returned to the sender or discarded. If the customer does not collect their package or does not provide the requested information needed for delivery in time, a fee of 15€ is charged to cover the additional shipping and handling costs.
What happens if I entered the wrong delivery address?
We can usually make minor corrections to the delivery address if your order has not been shipped.
If your order has already been shipped, we are unfortunately unable to make changes. Instead, contact the carrier directly to see if you can correct the address or if the package can be redirected to a pickup point where you can collect it.
The responsibility for entering the correct delivery address rests with the customer. Unfortunately, we are unable to refund orders delivered to an incorrect address provided by the customer.
Claims / Returns
How do I make a claim?
At Tracklist Posters, we aim to ensure you are completely satisfied with your purchase. If you need to make a claim, you have two options to choose from.
REQUEST A REPLACEMENT
If you need to replace an item, you can easily request a replacement by visiting our return portal. Click the link below to get started:
CONTACT US
If you prefer to make a claim directly, please contact us. Our team is here to assist you. Click the link below to reach our support team:
We are committed to resolving your issue as quickly as possible and ensuring you have a great experience with Tracklist Posters.
How do I make a return?
You can return items within 30 days of receiving them. The items must be unused in their original packaging.
What is the status of my return?
If you're waiting on a return refund and haven't received it yet, it's likely because your package is still in transit. Returns can take between 14 to 30 days to reach us. Once packages reach the carrier's hub, we can't track them further, so a "Delivered" status from the carrier doesn't indicate it's arrived at Tracklist Posters.
If it's been over 30 days since you shipped your return and you haven't seen your refund, please get in touch with our customer service team for assistance.
What is the return policy?
You may return your order up to 30 days after you've received it, as long as the products are in good condition and unused. Sealed products, such as frames and poster hangers, may be returned if they are unopened.
Shipping and delivery fees are non-refundable.
We stand behind our products and are happy to assist with all cases of transport damage or defects. If your order arrived damaged, please fill out the contact form on our Contact Us page to receive a free replacement.